Privacy Policy

When you visit our website or make a booking, we may collect the following information: • Contact Information: Name, email address, phone number when you contact us or make a reservation • Booking Details: Date, time, party size, and any special requests for reservations • Usage Data: Information about how you use our website, including pages visited and time spent • Device Information: Browser type, IP address, and device type for website optimisation

We use your personal information for the following purposes: • Reservations: To process and manage your table bookings • Communication: To respond to your enquiries and send booking confirmations • Service Improvement: To improve our website and services based on feedback • Marketing: With your consent, to send you information about events and offers (you can opt out at any time)

We take the security of your personal information seriously: • All data is stored securely and access is restricted to authorised personnel only • We use secure connections (HTTPS) for all data transmission • We do not sell, trade, or rent your personal information to third parties • Payment processing is handled by secure third-party providers

Under UK GDPR, you have the right to: • Access: Request a copy of the personal data we hold about you • Rectification: Ask us to correct any inaccurate information • Erasure: Request deletion of your personal data • Restriction: Ask us to limit how we use your data • Portability: Request transfer of your data to another service • Object: Object to processing of your personal data

We retain your personal information only for as long as necessary: • Booking information is kept for 2 years for service improvement • Contact form enquiries are kept for 1 year • Marketing preferences are kept until you unsubscribe • You can request deletion of your data at any time

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: • Email: info@ivylanecocktailbar.co.uk • Phone: 01803 914358 • Address: 30 Torwood Street, Torquay, United Kingdom, TQ1 1EB We aim to respond to all requests within 30 days.